应急支持模块
提升品质，降低成本
该Hardcat服务台模块可用一个单一的集成解决方案来管理：
IT服务管理
故障记录，报告和解决方案
变更管理
技术知识库
通过记录和维护至今为止的所有的硬件和软件问题，用户可以立即识别在保修期内的，每一个资产的详细维护信息及资产的历史表现情况。
派技术员到现场之前，Hardcat自带的各种工具，会自行进行故障诊断（允许用户校正）。一个关键系统效益的升级问题是对资产性能的故障时间，资产类型和供应商进行核算。
变更管理的请求可以准确地跟踪一个完整的审计线索。
使你可以跟踪所有IT问题请求和行为所花费的时间并考量其成本。它还包含一个知识库和全面详尽的报告。为您提供了一种有效的手段去立即响应应急支持及满足您的内部需求。
IMPROVE YOUR SERVICE MANAGEMENT AND REDUCE YOUR COSTS
The Hardcat Help Desk Module allows a single integrated solution to manage:
IT service management
Fault logging, reporting and resolution
Change management
Technical knowledge base
By registering and maintaining up-to-date records on all hardware and software problems, users can immediately identify assets under warranty, maintenance support details and the performance history of each asset.
A variety of tools are included to allow problem diagnosis (and possible user correction) prior to sending a technician out on site. A key system benefit is the ability to escalate problems and calculate the down-time for performance statistics on assets, asset types and suppliers.
Change management requests can be accurately tracked with a complete audit trail.
Permits you to track all IT problem calls and actions taken along with costs. It also contains a knowledge base and comprehensive reporting. Provides you with an effective means to immediately respond to Help Desk inquiries and satisfy your internal constituencies.
Reduced Help Desk staff - Self resolution via knowledge base
Retained knowledge base - Impact of the turnover of key Help Desk staff is dramatically reduced
Stop wastage by maintaining assets under warranty
Hardcat highlights assets requiring maintenance that are still under warranty. This prevents your employees from spending time and money maintaining assets that are the responsibility of the supplier.
Stop wastage by maintaining assets with no value
Hardcat highlights assets requiring maintenance that have a low or no value. Thus preventing the user from spending time and money maintaining assets that should be replaced.